Sellers who opted for the YOU SHIP option are responsible for dispatching their sold items to buyers. If you’re using a delivery or fulfilment service, please keep in mind that you are ultimately responsible for making sure that your buyers receive their orders.
Sellers who opted for the SHIP FOR ME option are responsible for ensuring their product is in stock and received by The Malyy Collective team.
Dispatch to the address listed on the Malyy Collective receipt.
Dispatch your sold items promptly after they are sold. Prompt delivery means that you dispatch each item within 30 days of purchase, unless you specify otherwise in your listing.
Mark the item as dispatched when you dispatch it. Remember that you may only mark an order as dispatched after you actually have dispatched it. When you mark an order as dispatched, the buyer will receive a notification.
By entering tracking information or delivery confirmation on Malyy Collective, you’re giving us permission to collect and share this data received from your chosen delivery carrier with the buyer.
In the unlikely event an order does not arrive, be prepared to provide valid proof of dispatch. Valid proof of dispatch must show that the item was actually dispatched and that it was sent to the address provided on The Malyy Collective. If a buyer does not receive their order, they may report a problem and it will be investigated by The Malyy Collective.